Talk to the Ruproa team
Billing, bureau reporting, onboarding or account access. Most questions are already answered in the Help Center. For anything else, a real person reads every message and replies, usually within one business day.
The questions we get most.
How fast will someone reply?
Most messages get a reply within 24 hours on business days. Billing and account-access questions are worked first, because those are the ones stopping you from using the product.
Is there a phone number?
Not on this page. Most questions are already answered in the Help Center. Everything else is handled in writing, so there is a record of what was asked and what was done, and nothing depends on catching one person at their desk.
Do I need an account to write in?
No. The form works signed out. If you are signed in, your message becomes a tracked ticket instead, and you can follow the reply from your dashboard.
What should I include?
The business name on the account and the email you signed up with. For anything about your credit file, add which bureau you are asking about. That is usually the difference between one reply and three.
Can you tell me why my score changed?
We can walk you through what your file shows and where the figure comes from. We cannot change what a bureau reports, and neither can anyone else who tells you otherwise.
How do I cancel?
You do not need us for that. Account Settings, then Subscription, then Cancel Plan. Access runs to the end of the period you have already paid for, and there is no cancellation fee.
Rather just get started?
You do not need to talk to anyone first. Create an account with your EIN and look around. The dashboard, your company profile and a starter set of guides cost nothing.
