Account & Billing

Account & Billing

Plans, payments, subscriptions, and account management

What plans does Ruproa offer?

Ruproa offers three subscription tiers: Starter at $19/month (core monitoring), Professional at $49/month (multiple business profiles, deeper analysis, priority support), and Enterprise at $99/month (advanced analytics, premium reporting, dedicated account support). Every tier covers the major business credit bureaus, Creditsafe and Equifax Business, with monthly score updates. Annual billing is available on all plans with savings of up to 25%. Visit ruproa.com/pricing for full feature details.

How does bureau coverage differ by plan?

Every paid tier covers the major business credit bureaus, Creditsafe and Equifax Business, with monthly score updates. Plans differ in profile count, analytics depth, and support.

What are the annual plan savings?

Annual billing saves 15% on Starter, 20% on Professional, and 25% on Enterprise compared to monthly billing. You pay for the full year upfront and service runs uninterrupted. Annual billing is the most cost-effective option if you are committed to building credit over the long term.

What payment methods does Ruproa accept?

Ruproa accepts all major credit and debit cards, Visa, Mastercard, American Express, and Discover, processed securely through Stripe. Ruproa does not store or handle your card details. All payment data is managed exclusively by Stripe, a PCI-DSS Level 1 certified processor.

How do I upgrade or downgrade my plan?

Go to Account Settings → Subscription → Change Plan. Upgrades take effect immediately. Downgrades take effect at the start of your next billing period. No proration is applied on plan changes.

How do I cancel?

Cancel at any time from Account Settings → Subscription → Cancel Plan. Your access continues through the end of your current billing period. There are no cancellation fees or penalties. Contact service@ruproa.com if you have questions.

What is the refund policy?

Monthly subscriptions are non-refundable for the current billing period. Annual subscriptions may be partially refunded, if you cancel an annual plan, any remaining full months that have not yet begun may be prorated and refunded. The current month is not refunded. If you believe you were charged in error, contact service@ruproa.com within 7 days of the charge.

Will I receive a receipt after payment?

Yes, a billing receipt is sent to your account email after every successful charge. You can also view your full billing history in Account Settings → Billing. If you do not receive a receipt, check your spam folder or contact service@ruproa.com.

How do I update my payment method?

Go to Account Settings → Billing → Update Payment Method. Add a new card and set it as your default at any time. The update is immediate and applies to your next billing cycle.

Can I have multiple businesses on one account?

Currently each Ruproa account is associated with a single business entity. A separate account is required for each business you want to monitor. Multi-entity management is on our product roadmap. Contact service@ruproa.com to discuss your specific situation.

Can I pause my subscription?

Ruproa does not currently offer a pause option. If you need to step away, you can cancel and re-subscribe at any time. Your business credit data on the platform is retained and accessible when you return.

Why was I charged a different amount than expected?

This is most commonly related to a plan change, an annual vs. monthly billing switch, or a promotional code being applied or expiring. Review Account Settings → Billing for your charge history. If the discrepancy is not explained there, contact service@ruproa.com with the charge date and amount.