Technical Help

Technical Help

Account access, browser support, and troubleshooting

How do I reset my password?

On the login page, click Forgot Password and enter your account email. You will receive a reset link within a few minutes. Check your spam folder if it does not arrive. Contact service@ruproa.com if the issue continues.

I am not receiving emails from Ruproa.

Check your spam or junk folder. If emails are landing there, mark them as not spam and add service@ruproa.com to your contacts. If you use corporate email, ask your IT administrator to whitelist the ruproa.com domain. Contact service@ruproa.com from a different email if the issue persists.

What browsers does Ruproa support?

Ruproa works best on current versions of Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. Keep your browser updated for the best experience. Some features may not function correctly on outdated browsers.

Is Ruproa available on mobile?

Yes. Ruproa is fully responsive and accessible on mobile browsers. Chrome and Safari are recommended for the best mobile experience.

How do I update my business profile?

Go to Account Settings → Business Profile. Keeping your information accurate is important, discrepancies between your Ruproa profile and bureau records can affect how your data is matched and reported.

I found an error in my credit data.

Ruproa displays data as provided by the bureaus and cannot alter bureau records directly. You have the right to dispute inaccurate data with the reporting bureau. Contact service@ruproa.com for guidance on which bureau to contact and how to prepare your dispute.

The platform is slow or not displaying correctly.

Clear your browser cache and cookies, disable browser extensions, try a different browser, and check your internet connection. If the issue persists contact service@ruproa.com.

Can multiple people access my account?

Multi-user access is on our product roadmap. Currently each account supports a single login. Contact service@ruproa.com to discuss your needs.

My credit data is not showing after signing up.

Bureau data typically populates within 24–48 hours. If it has been more than 72 hours, verify that your business information in Ruproa exactly matches your bureau filings, name, EIN, and address discrepancies can prevent matching. Contact service@ruproa.com if the issue is not resolved.